To apply for a Refund simply click on the link in your booking confirmation email, or click here. Attendance at business meetings and business travel. I replied and asked for a direct line or email address to speak to management/no reply since. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. We use dedicated people and clever technology to safeguard our platform. You may also wish to resell your tickets if you cannot use them. is cancelled or postponed by the provider. Check to see if they have an online lodge system. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Ive forgotten my password/My password has expired. Immediate household persons living together at the same permanent address. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Almost 90 days and still waiting for my refund back. Hands down. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Sell tickets directly from your Ticketek Account. means an unforeseen circumstance completely outside. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Travel insurance and COVID-19: what you need to know. Press J to jump to the feed. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. There is no customer service centre you can call, just an automated voice call telling you to email. Adverse weather with no Government Agency warnings not to travel. NEVER NEVER again. They do but its retarded. Where documents can be replaced in advance of theBookingor on the day. Just fake a doctors note, cant imagine they review them too carefully. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Poor service really. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Ticketek routinely mismanages ticket processing which should be simple. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I got tickets to a concert from ticketek that got cancelled of covid. Buy guaranteed tickets for sold out events at a fair price. Pleased to meet you, won't you guess my name? the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). failed the examination previously and had to re-sit. are the business owner or registered Director, or a member of. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. This is not an insurance policy. 2023 Trustpilot, Inc. All rights reserved. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. ?DO NOT BUY TICKETS FROM TICKETEK! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Create an account to follow your favorite communities and start taking part in conversations. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Any temporary relocation for work must be for a period of at least 3 months. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Might be worth looking into? Are Refundable tickets offered on Gift Voucher sales? Abusive partner? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Confirmation that the document cannot be replaced in time for the Booking. Where the examination is being provided by a commercial business (not by an educational board). Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Ticketek Voucher: $25 OFF Mar 2023 | Nine General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. PDF Ticket & Entry Conditions How totally useless. A police report confirming details of the theft. I will never purchase anything with you again. If there is a financial failure of any Transport provider. Maisie Peters: 7:00 7:45pm , please contact the Customer Service team directly for further advice about your Refund. We may consider other Emergency Circumstances at our discretion. Can I purchase multiple orders in one transaction? No way to recover tickets. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Years ago I did a few days temping at Tiketek. Budjerah: 6:00 6:30pm Refunds & Exchanges Follow New articles New articles and comments. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. No reply emails or any form of communication. I have been linked to your site from Ticketek.co.nz. ProductReview.com.au has affiliate partnerships. Ltd. All Rights Reserved. All Theatres and productions and sporting events should seek alternative partners. Why are there multiple listings for the same event at different prices? Our integration means you can list tickets for resale directly from your Ticketek account. (Receipt required for Doctors note refund up to $100 or equivalent). Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I sent a message via the website and got the pdfs a day or so later. :(, tails, they sent an email saying they has processed the refund. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Was given tickets for Ed Sheeran concert as a gift. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Verification can help ensure real people write reviews about real companies. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Why is the price displayed on my ticket different to what I paid? A copy of a notice from the examination body, school, college, university confirming the change of date. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I recognise the terms of service were available, but nobody reads those. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. We/Us/Our We are the Booking agent with whom You made the Booking. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I've bumped the ticket by responding as recently as January 2023. If you've forgotten your account details, never fear we also . What to do?? Ticketek takes the issue of scalping seriously. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Privacy (data erasure request) Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. You can do anything you want if you're the only game in town. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek Australia you're a pathetic poor excuse for a company. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Any temporary relocation for work must be for a period of at least 3 months. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Fire A report from the fire service and/or police. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Anyone has experience getting refunds from them or have advice on what I should do here? Appalling service. No way to recover tickets. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. We may consider other Emergency Circumstances at our discretion. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Sell tickets directly from your Ticketek Account. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Would I ever get the tickets! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I will NEVER buy tickets from this company again! Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! New comments cannot be posted and votes cannot be cast. We also ensure all reviews are published without moderation. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek Marketplace (marketplace.ticketek.com.au). A police report or crime number to confirm the theft(Self-declaration not accepted). Conditions that are unpredictable and the event is more than two months in the future. To read more about Covid-19 please visit our dedicated page here. Sell tickets directly from your Ticketek Account. Please comply with any stated ticket limit for this event. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Simply do not try to contact them in any way shape or form.Worst customer service. Adverse weather with no Government Agency warnings not to travel. Fuck that, what a joke of an optional extra. I paid the additional cost in checkout for refundable tickets. i spent 2 hours online and still didn't manage to secure tickets. Ticketek - Refundable After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. is cancelled, postponed or cannot be fulfilled by the. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets.