For more details and to apply, visit macadmins.org. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Some employers may accept candidates with a high school diploma or an associates degree. Both full-time and part-time jobs are available. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. We were thanked for coming and then excused once we had completed our quiz. A selection of macOS tips to make your Mac life a more effortless experience. Apple training delivers everything you need to learn about the technologyonline and on your time. You maintain composure and customer focus while troubleshooting and solving issues. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple is an equal opportunity employer that is committed to inclusion and diversity. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Apple Inc. All rights reserved. At other times, you refer customers to support team members who get them up and running again. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Your base pay will depend on your skills, qualifications, experience, and location. I also think readers might find the level of diversity among the talent at Apple very inspiring. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. All Apple certification exams are delivered through OnVuea live, online proctoring solution. These cookies track visitors across websites and collect information to provide customized ads. You need a current, government-issued ID to check in with the proctor and begin the exam. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. This cookie is set by GDPR Cookie Consent plugin. You may be communicating with customers about technical issues or non-technical issues. Apple Inc. All rights reserved. Your work hours will be based on business needs. The customers can make or break the day which led to many days being . It does not store any personal data. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple Professional Training exams are offered online and cost $149. You get to work with really creative people. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Save someone's day. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple expert providing guidance and training on Mac support to other support team members. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Copyright Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Filter our Apple training by your desired technology. However, we cannot independently confirm if the Weibo account has a proven track record. Our training team can help you book training for your organisation or for a third party. I guess the one part of the job I didn't look forward to was closing the store at night. The cookie is used to store the user consent for the cookies in the category "Other. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. You reassure customers when delivering product diagnoses and potential solutions. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. For more details and to apply, visit, Apple Professional Training courses are available now at. At other times, you refer customers to support team members who get them up and running again. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Because to create products that serve everyone, we believe in including everyone. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Core training took place off-site and included 15 new employees like. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. To view your favorites, sign in with your Apple ID. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. You have excellent time management skills and can make decisions quickly. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Technical Specialists may be required to travel to customer sites. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. 2023 Click here to see the total pay, recent salaries shared and more! You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Your day in the Apple Store is filled with a range of focused support and service tasks. 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Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Geniuses often made $25 to $30 an hour based on their tenure. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Here are three trends influencing how Apple Technical Specialists work. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You maintain composure and customer focus while troubleshooting and solving issues. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. And thats our greatest strength. I agree to the. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . They must also have excellent customer service skills. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Add to Favourites IN-Technical Specialist. At other times, you refer customers to support team members who get them up and running again. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. NOW WATCH: The 6 best new features coming to Apple computers. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. To view your favorites, sign in with your Apple ID. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Your day in the Apple Store is filled with a range of focused support and service tasks. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. This cookie is used by the map which helps visitors to identify and reach the facility. And thats our greatest strength. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. United States Department of Labor. Its a secure, shareable credential. When youre authorized or certified in your area of business or expertise, you also represent Apple. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. This website uses cookies to improve your experience while you navigate through the website. Melissa is learning about more than technology. Take proctored certification exams from your home or office. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. It felt pretty good to be able to help this woman. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. I will never forget them. Learn more about the E-Verify program (Opens in a new window) . During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. You also have the option to opt-out of these cookies. This cookie is used for advertising, site analytics, and other operations. You have excellent time management skills and can make decisions quickly. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. The cookie is used to store the user consent for the cookies in the category "Performance". As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. 2023 Records the default button state of the corresponding category & the status of CCPA. US Bureau of Labor Statistics, Computer, and Information Systems Managers. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Communication skills: Communication skills are essential in any technical role. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Learn more (Opens in a new window) . Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Get discovered. An Apple digital badge represents your achievement in professional training. Introduce yourself, and well get in touch if theres a role that seems like a good match. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Youll grow your career skills, too, because leaders here take an active role in your professional development. Here's what we know so far. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Your day in the Apple Store is filled with a range of focused support and service tasks. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. However, you may visit "Cookie Settings" to provide a controlled consent. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. By clicking Accept All, you consent to the use of ALL the cookies. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012.