Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. It was smooth and I didn't have to do all re-ordering process again. 5 Weeks later changed their policy!!! Ultimately, hung up on me. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. I paid $322.17 for 3 seats. SO basically, they lied in the e-mail, and lied that replacements were offered. I tried calling two hours before my event as the tickets never arrived. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com How you capitalize via mass buyout of tickets and resell with fees and markup prices. I suggest never doing business with them. Takes no accountability for a time glitch that had us go to a show at the wrong time. 07-12-22 at 5:57 A.M. says they have a no refund policy unless the event is cancelled. greenthumb47 , 2022-08-02. How do I know I can trust these reviews about Vivid Seats? My hatred for this company will never end and I will tell anyone and everyone that will listen about this. What kind of scam is this? Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I had to call to verify that these seats are in fact in different rows one behind the other. I've had the same issue though my costs aren't that high. Vivid Seats has not responded to my email. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because When I went on their "live chat" to inquire, they didn't respond at first . And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The third party did not send us the electronic tickets. Below is a collection of reviews and ratings pulled for your easy reference. Yes. I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. That clearly didn't happen bc I received NO TICKETS! We are all set now and appreciate her cheerful assistance. I have bought tickets through Vivid Seats for two different concerts. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I never received the email and therefore never accepted the tickets. WRITE REVIEW. Vivid seats will not do anything. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Chicago, IL 60606-0606. The buyer is responsible for these costs. Vivid Seats' email and phones were not responding to many numerous requests. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Thank you. Finally got my tickets and had a great time speaking to the very helpful gentleman. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. "We have currently put them on 'No Rating' while they investigate the complaints and . A refund or seats in RTC4. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. We appreciate your patience. We paid $1,279.45 for these tickets. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I don't expect they are willing to give an apology. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Copyright 2022 Consumers Unified LLC. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. For more information about reviews on ConsumerAffairs.com please visit our Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 We understand it's frustrating when events are postponed. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com From over pricing. Dont use this site they are horrible. . Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I paid for the first 15 rows. Jeremy of Las Vegas, NV Verified Reviewer. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Definitely recommend. He was very polite, professional, kind, and made the process very easy! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. We added millions of opinions to our database and summarized over a million opinions. She knew exactly what I needed and arranged to have it. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Thanks Vivid Seats. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Vivid Seats Reviews I had to buy either 1 or 3. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Phoney Company! Vivid Seats - Home - Facebook Ticket Listing Information 9. Was not able to get in with those tickets I paid for. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I want my $1,500 back in my bank account. Anyone can write a Trustpilot review. Shame shame for all the people you have messed with and hurt. Unsubscribe at any time. Please refund me the differance between what you charged me and what the tickets actually cost. You advised that you arrived at 7:50 PM. and go to stub hub and . Most complaints are from ticket billing and delivery issues. In one order, my tickets arrived via email within an hour or so. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Customer identification can be provided if needed. I had a purchase trouble on Vividseats. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I would never have the paid this amount of money for average seats. Please refund me the differance between what you charged me and what the tickets actually cost. The Insurance is not included. I spoke with Carlos A over the phone to purchase my tickets. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. It went to automated system and never got a person to talk to. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Leave the paper at home! These seats sell for $35.00 each. How has everyone's experience been with Vivid Seats? : r/phish - reddit Never again. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. You are paid through PayPal after the event occurs. This review was chosen algorithmically as the most valued customer feedback. Vivid Seats Culture At a Glance. Vivid Seats Updates 2021 Financial Guidance | Markets Insider They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Contact Us About The Company Profile For Vivid Seats LLC. Vivid Seats has 450 employees. I have put in calls, live chats and emailed customer support. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. It is never our intention to make our fans feel this way. We would like the opportunity to turn this around for you. I don't expect they are willing to give an apology. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. After all, I selected that I wanted "2" tickets not "1". He reassured me of any concerns I had and was very patient with me. I had to purchase four more tickets that were handicapped seats from the venue. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Agreed! Its location on this page may change next time you visit. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats Pay & Benefits reviews - Indeed