How do I add my mobile tickets to my Ticket Wallet? What if I enter my Voucher ID incorrectly online? One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Ticketek Terms and Conditions of Sale. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia Check you can log in and have your passwords ready. If magnified, the display may be blurry. Concession and Children's ticket entitlements vary from event to event. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. 3 0 obj If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Refunds must be requested no more than 60 days after the event date. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Yes, if you don't log in you will see a selection of national events. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. endobj Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Print this PDF as this will be your access to the event. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Sign In is displayed at the top of the 'My Events' section. No, Ticketek Gift Vouchers are not reloadable. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes, all events that Ticketek ticket for can be found on the mobile site. No, for the first release, the app will only be an iPhone app. The example above is for an adult barcode. What can I redeem my Ticketek Gift Voucher for? To do this, please check the 'keep me signed in' box when you log in. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). <> There are over 20 circumstances you may request a refund. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Select an event category type from the Genre drop-down menu and click 'GO'. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. iPad, tablet PC, laptop) to gain entry to an event? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. All members will have access to buy at the same time. Can I use text or download images, photos and videos from the site? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Visit the Ticketek Groups page for more information. Methods of collection and/or delivery will be available when choosing your collection/delivery details. The app also uses your location to alert you of events currently being held at specific venues. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Hello fresh has an offer on Ticketek, which is a scam don't click it . n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. What are the terms of concession tickets? What does General Admission (GA) mean? You will need to provide some form of ID so that the staff can access your Ticketek account details. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Refunds, Payments and Exchanges. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Gift Vouchers can be purchased for specific events when available. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. www.accc.gov.au. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. How will I know when my content is personalised? The user will not be able to view the ticket. Why does the app ask to use your current location the first time it's opened? Yes, it will. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 The obstruction varies in different venues. Find out more about. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Can I buy tickets if I am based overseas? All venues have seating options available for patrons in wheelchairs or who require assistance. Your barcode number can also be found via your online account here. Their customer service to follow up and right the problems is poor. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Tour dates Ticketek is selling for the following venues only. Tap the trash can at the top right of the event pass to shred the event pass. Tickets will not be issued to persons other than the credit/debit card holder. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Choose the best delivery option that suits you. Version 5.22 B82 R0 You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. How do I unsubscribe from My Ticketek emails? If your session time expires, you will receive a notification and will be required to access the site again. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Venue/City Box Office - collect tickets when you arrive in New Zealand. Change My Location Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. There are so many people queued up outside the MCG, waiting to get in. details of the event including: name, date, time and venue. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. endobj No. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). On arrival, simply present your mobile ticket for scanning to gain entry as usual. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Don't worry though, until you finalise your purchase the value will remain on your voucher. Please try again, or try reducing the number of tickets you have selected. How to resell a Ticketek ticket - Tixel Blog Who can book a family and concession ticket? - Ticketek Australia You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. chevron_left. What can I do to increase my chances of getting tickets to a popular ezyTicket - your ticket is emailed to you in PDF format. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. I am traveling the country and have a New Zealand address but my billing address is overseas. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. For security purposes, you must still enter your password when purchasing or updating your account details. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. % How do I purchase a Ticketek Gift Voucher? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . FAQ allblacks.com Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. to collect tickets. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. How do I check the balance of my Gift Voucher? I would still like my tickets mailed to me at my overseas address, is this possible? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Ticketek Marketplace - Buy and Sell Tickets Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. In most cases, tickets must be returned to the place where they were purchased. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. We do not send tickets to PO Boxes or business addresses. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. No, you can continue to use your mobile ticket. Ticketek Australia Questions | ProductReview.com.au Ticketek Australia | Official Tickets for Sport, Concerts, Theatre What is my online AFL Membership account? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Sign In Join today Please note: AFL House is currently closed to the public. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. In most cases, a GA ticket is a standing floor ticket. I've been invited to purchase held seats by my friend, how many seats can I purchase? You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. How many tickets can be delivered by Mobile Ticket delivery? Can I sell tickets using online auction sites like eBay? How do I save my credit or debit card details? Group Bookings are available for selected events and are subject to availability. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. What happens if my phone is out of battery or my network coverage is low when I get to the venue? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. . Terms & Conditions of Sale | Ticketek Australia Will I see personalised content on the mobile site? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. My Ticketek Gift Voucher has no Voucher ID? Replacement cards cost $10. Do I need to add to Passbook to gain entry into the venue? Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Am I able to 'top up' my Ticketek Voucher with more credit? Please note there maybe no replacement for General Admission tickets. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). If there is no connectivity at the venue, can Passbook tickets still be accessed? Can I request a refund if I accidentally selected the Refundable tickets option? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) FAQs 2023 | AFL Membership Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family No, we cannot refund the additional charge for the Refundable tickets. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? What qualifies as a concession ticket? Can I sell Child/Junior or Concession tickets on Ticketek Marketplace chevron_left. No. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Concession and junior barcodes will show up as such. The term including when used in these Terms and Conditions is not a term of limitation. My Ticketek; Gift Vouchers; Please note that the Payment Details page is not accessible from the mobile site or mobile apps. More information relating to mobile ticketing will be communicated in the lead up to the season. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Can I forward my Mobile Ticket to a friend? Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You are responsible for knowing the contact details of all attendees in your group. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You are required to present your credit/debit card and photo I.D. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. 3- 12 - Junior Ticket. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). There are many ways you can redeem your Ticketek Gift Voucher. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. At this time Ticketek NZ cannot post tickets overseas. Where do I redeem my Ticketek Gift Voucher? Once you have logged in, update your information. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. How do I add my mobile tickets to the Ticket Wallet? You can purchase and reserve tickets in any combination up to the ticket limit for the event. Please see our tutorials on how to reserve seats in the AFL Reserve here. Full Ticketek Refundable terms and conditions of sale can be viewed here. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency.